1. Terms & Conditions
Welcome to Duve World LLP. By using our website, purchasing our products, or engaging with our services, you agree to the following terms and conditions:
1.1 Use of Services
- All users must be 18 years or older or have the consent of a legal guardian.
- You agree to provide accurate and current information when placing orders.
1.2 Product Information
- We strive to ensure all product descriptions, pricing, and availability are accurate. However, we reserve the right to correct errors and change details at any time without notice.
1.3 Pricing & Payment
- All prices are listed in INR, inclusive of all taxes (as applicable).
- We accept payments via secure payment gateways including credit/debit cards, UPI, wallets, and net banking.
1.4 Shipping & Delivery
- Products are shipped within 8-10 working days of confirmed payment.
- Delivery timelines vary by location. Delays may occur due to external logistics or unforeseen issues.
1.5 Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages arising from the use of our services or products.
2. Privacy Policy
At Duve World LLP, we respect your privacy and are committed to protecting your personal information.
2.1 Data Collection
We collect personal data such as:
- Name, address, email, phone number
- Payment information (processed via secure third-party gateways)
- Browsing data for analytics (cookies, IP address)
2.2 Data Use
Your information is used to:
- Process orders and deliver products
- Provide customer support
- Send updates, promotions, and newsletters (with your consent)
2.3 Data Protection
We implement industry-standard security protocols to protect your data from unauthorized access or misuse.
3. Refund & Return Policy
3.1 Eligibility
- Products can be returned or exchanged within 7 days of delivery.
- Items must be unused, in original condition, with tags and packaging intact.
3.2 Process
- To initiate a return or refund, contact our support team at [wegotyou@duveworld.com].
- Return shipping costs are the responsibility of the customer unless the product is defective or incorrectly shipped.
3.3 Refund Method
- Refunds will be processed within 5–10 business days after approval, back to the original payment method.
4. Confidentiality Policy
4.1 Customer Information
All personal and transactional information shared by customers is treated as confidential and used solely for business operations.
4.2 Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except trusted partners who assist in operating our website or servicing you, under confidentiality agreements.
Contact Information:
Email: wegotyou@duveworld.com
Phone: [+91 9355368123]
Website: [www.duveworld.com]